FAQs

1. How do I find my perfect size?

We recommend using our Size Guide before ordering. Measure your bust, waist, and hips and compare them to our size chart. Keep in mind that some dresses have stretch or adjustable features. If you are between sizes, we suggest sizing up for a comfortable fit.

2. What materials are your dresses made of?

Our dresses are made from high-quality fabrics, including satin, chiffon, lace, and polyester blends. Material details are listed on each product page.

3. How should I care for my dress?

Most of our dresses are hand wash only or dry clean recommended.
Avoid ironing directly on lace or embellishments. Use a protective cloth if needed.
Store dresses in garment bags to protect delicate fabrics.

4. Do you ship internationally?

We currently ship to the United States and Malaysia only.

Shipping Fees & Coverage:

Region	Shipping Fee (<$40)	Free Shipping (≥$40)	Notes
United States	$5 USD	Free	Excludes P.O. boxes & military addresses
Malaysia	$5 USD	Free	Excludes P.O. boxes & restricted zones

Processing Time: 1–3 business days (Mon–Fri). Peak season/holidays: 5–7 business days.
Delivery Time: 2–5 business days after shipment (estimates only). Tracking numbers are emailed once your order ships.

5. How can I track my order?

After your order ships, you will receive a tracking number via email. You can track your order directly with the courier using that number.

6. Can I change or cancel my order?

Orders can only be modified or canceled before payment confirmation. Once an order is accepted and processed, cancellations are not guaranteed. Please contact us immediately at info@ariaallure.com for assistance.

7. What is your return and exchange policy?

We accept returns and exchanges only in accordance with our Refund Policy. Dresses must be unworn, unwashed, and have all original tags attached. For detailed instructions, visit our Returns Page.

8. Are your dresses suitable for special occasions?

Absolutely! Our collection is curated for cocktail parties, weddings, proms, or formal events. Each design combines elegance with modern fashion trends.

9. How can I contact customer support?

You can reach us at:

Email: info@ariaallure.com
Customer Hours: 9:00 AM – 6:00 PM (GMT+8)
Response Time: Within 24 business hours

10. Are there sales or promotions?

Yes! We frequently offer seasonal discounts and promotions. Sign up for our newsletter to stay updated on exclusive offers.

11. Can I return or exchange sale items?

Sale items are final sale unless otherwise specified on the product page. Always check the terms before purchasing discounted items.

12. What if my dress doesn’t fit properly?

We recommend checking our size guide before ordering. If you receive a dress that doesn’t fit and it qualifies for a return/exchange, follow the instructions in our Refund Policy.